At Oak Star Cottage Service, our work goes far beyond tools, trades, and on-site projects. At the heart of everything we do is customer connection, the ongoing relationship we build with each client who trusts us with their home, cottage, or property.

Over the years, as our services have grown and our team has expanded, one truth has become more important than ever:
We can only keep improving if we stay closely connected to the people we serve.

That’s why customer relations, and the feedback that comes with it, are such essential parts of our business. And it’s also why we’re developing a new app designed to make communication faster, clearer, and more convenient for everyone.

Why Customer Relations Matter So Much to Us

Every job, whether big or small, is built on communication. When clients feel comfortable sharing their goals, concerns, and expectations, it allows us to:

  • deliver better results

  • avoid misunderstandings

  • spot issues early

  • adapt to unexpected changes

  • give updates that keep clients in the loop

Strong customer relationships create smoother workflows, better project outcomes, and a more enjoyable experience for both sides. When communication is open and honest, everything else falls into place.

Feedback Helps Us Grow

We take pride in our wide range of services, from renovation work to landscaping, water-access projects, welding, carpentry, snow clearing, and more. But no matter how much experience we gain, there’s always room to grow.

That’s why client feedback is one of the most valuable tools we have.

Feedback helps us understand:

  • where we’re excelling

  • where we can improve

  • which services matter most

  • how clients feel about timelines and communication

  • what new features or support clients want in the future

  • what small changes would make a big difference

Every comment, suggestion, review, or even casual observation helps shape our next steps. We don’t just ask for feedback, WE RELY ON IT!

Building an App to Enhance Our Service

As our company has grown, so has the need for a smoother and more connected communication system. That’s why we’re developing a custom app designed to streamline the experience for both clients and crew members.

Our goal is to make communication clearer and more convenient by offering features like:

  • real-time updates on project progress

  • service scheduling

  • photo updates from job sites

  • easy access to estimates and invoices

  • a direct line to our team

  • faster responses and better coordination

  • improved internal communication for our crews

This app is being built with one purpose: to enhance your experience and make working with us even easier.

And yes, your feedback will play a major part in shaping the final product.

Growing Together

We’re proud of how far Oak Star Cottage Service has come, from 10 years ago just being me to now over a dozen staff and in summer almost doubling with the summer help, but we know that the future of our business depends on the relationships we build today. When clients share their honest thoughts, we can become better, and also better communicators, better planners, better problem-solvers, and better service providers.

Your voice helps us refine our systems, improve our workflow, and create tools, like our upcoming app, that are designed specifically to serve you better.

We’re grateful for every client who has given us a chance, offered feedback, or trusted us with their home or cottage. Together, we’ll continue to grow, improve, and raise the bar for what full-service property care can look like.