This year brought significant growth for Oak Star Cottage Service—growth that opened new opportunities but also created a series of operational challenges. As our client base expanded and our service volume increased, we encountered several areas that needed stronger structure and better communication.
One of the biggest challenges was maintaining seamless communication between clients, office staff, and the crews in the field. With more properties to manage and more moving parts, staying aligned on schedules, updates, and service details became increasingly difficult. This led to occasional gaps in information flow, slower response times, and inconsistent visibility into ongoing work.
To address these issues, we began developing an app designed to streamline customer relations and improve internal coordination. While this is an exciting solution, building the app introduced its own set of challenges—managing development timelines, ensuring the features truly support our workflow, and integrating new technology into a fast-paced service environment.
Ultimately, the combination of rapid growth and the need for more efficient communication systems pushed us to evolve quickly. These challenges have strengthened our operations and prepared us to deliver an even higher level of service moving forward.